FAQ

How to make your pet feel comfortable in the Theo Desk

We encourage you to acclimate your pet into their new environment through the use of kind encouragement and familiar scents and objects. If your pet does not immediately take to their space in the Theo Desk, place their current bed in their Theo desk space or a toy they cherish in the Theo desk pet bed. Others have also found that using cat nip or dog treats can be a strong encouragement for the pet to acclimate into their new space.

If my pet chews the desk, and/or licks the paint. Will they be safe?

We only use non-toxic paints on our products. If your pet is chewing on the desk legs or shelf side rails, discourage them through the use of sprays that help alter their behavior. 

Will my pet fit in the Theo Desk?

All breeds of cat should fit comfortably within the Theo Desk Medium and Theo Desk Large desks, and hutches. Please pay close attention to our sizing guide for dogs, taking into consideration the breed you own and their weight.If you are concerned regarding your pet’s size, then consider measuring their current bed against the dimensions of the Theo Desk Pet Beds.

Theo Desk Hutch Bed: 

Theo Desk Medium Bed: 21” x 24”

Theo Desk Large Bed: 24” x 28”

How should I wash the Theo Pet Bed?

If you need to wash the Theo Pet Bed cover, we recommend you remove the foam inserts, wash the bed cover in a cold-water wash in your washing machine with regular detergent, and let it air dry.

If my pet has an accident in the Theo Pet Bed, how should I clean the foam?

If you need to wash the foam, rinse it in a sink filled with two tablespoons of vinegar and warm water, and then rinse in warm, soapy water, and then clear water. Squeeze the foam to remove all water, and air dry until you can push on the foam and it is not damp. This will help eliminate any odor and reduce the likelihood of a future accident. If your pet repeatedly has accidents, consider wrapping the foam – beneath the cover - in a plastic bag (medium size garbage bag), which should be changed whenever they have an accident, and you need to wash the cover. 

If I purchase multiple items from Habitable, will they ship together?

The Theo Desk ships in one box, and the hutch in another. All of the pet’s beds and bins shown in the product images are included in the cartons with the furniture.

Do you offer free shipping?

Yes, we offer free shipping in the contiguous United States.

Do you ship internationally?

No, we do not recommend shipping furniture internationally. It may be damaged due to the amount of handling required.

How long does it take to assemble the Theo Desk, and Hutch?

The Theo Desk and Hutch take approximately 45 minutes to assemble, each. 

Do I need two people to assemble the desk?

It helps to have more than one person during assembly, as you’ll need to turn the desk over once it’s assembled, which is a two-person job.

Will you replace the desk if something breaks?

We take pride in the durability of the materials used in the Theo Desk, and will replace any broken parts - as outlined in our warranty - free of charge.

My pet chewed a leg. Can I buy a replacement?

Check your warranty to see the terms of replacement, and please call us. We understand that pets and furniture can have a variety of outcomes, and we’re here to ensure you have the best possible experience with your Habitable furniture.